Privacy Policy

Effective date: 27 September, 2024

1. Introduction

Welcome to The Shine ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and share information about you when you use our B2B SaaS product ("Service").

2. Information We Collect

2.1. Information You Provide to Us

• Account Information: When you create an account, we collect information such as your name, email address, workspace details, and any other information you choose to provide.
• Billing Information: For paid plans, we collect billing information, including your payment method details, through our payment processor, Stripe.
• Support Information: If you contact us for support, we may collect information about your request and how to contact you.

2.2. Information We Collect Automatically

• Usage Information: We collect information about your use of the Service, including the types of content you view or engage with, the features you use, the actions you take, and the time, frequency, and duration of your activities.
• Device Information: We collect information about the device you use to access the Service, including IP address, browser type, operating system, and device identifiers.
• Product Analytics: We use PostHog to collect analytics data to help us understand how our Service is used and to improve it.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service.
• Process transactions and send related information, including purchase confirmations and invoices.
• Send technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and requests, and provide customer service.
• Monitor and analyze trends, usage, and activities in connection with our Service.
• Personalize and improve the Service and provide advertisements, content, or features that match user profiles or interests.

4. How We Share Your Information

We may share your information with:

• Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Analytics Providers: We share information with analytics providers like Juno to help us understand how our Service is used and to improve it.
• Compliance with Laws: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Your Choice

• Account Information: You can update or correct your account information at any time by logging into your account.
• Marketing Communications: You can opt out of receiving promotional emails from us by following the instructions in those emails or by contacting us at [email protected]. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

6. Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

7. Data Retention

We retain your personal information for as long as necessary to provide our Service and as required by applicable laws. When we no longer need to use your information, we will remove it from our systems and records or take steps to anonymize it.

8. Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information of a child under 13, we will take steps to delete such information from our files as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our Service prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about our practices.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

By using our Service, you acknowledge that you have read and understood this Privacy Policy.